Hatoessential Returns and Exchanges Policy

At Hatoessential, we want you to love your purchase! If for any reason you're not satisfied, we're here to assist with an exchange, store credit, or refund.

Returns Policy

Our policy lasts 14 days from the date you receive your order. To begin a return, please notify us within this time and post the parcel back to us within 5 working days of your notification.

Return Shipping

If the item is faulty or you received the wrong item, we’ll cover the return postage.

For all other returns, the cost of return postage is your responsibility. However, Hatoessential will cover the postage costs for sending out exchange items.

Refunds

Refunds are processed for the cost of the goods only (excluding original postage costs).

If your order qualified for free shipping but a return reduces the total below the free shipping threshold, a standard postage fee will be deducted from your refund.

Eligibility for Returns

To be eligible for an exchange or refund:

Items must be Unworn, Unwashed, and in their Original Condition.

All ‘Hatoessential’ swing tags must still be attached.

Proof of purchase (receipt or order confirmation) must be provided.

Non-Refundable Items

Items purchased using a store credit or from our sale section are not eligible for a refund. Instead, a store credit will be issued.

Full-priced items purchased during a storewide discount are considered current stock and are eligible for a refund if they meet the conditions above.

We’re committed to making your experience with Hatoessential as smooth as possible. If you have any questions, don’t hesitate to reach out to us [here].

PO Box 168

Reservoir 3073 VIC

Thank you for supporting our Melbourne-designed baby essentials!